Terms & Conditions

Disclaimer

Dorothea Lucaci is not a medical doctor. Holistic and alternative practitioners are trained specialists who use non-invasive holistic practices to create a healthy environment for the mind, body and spirit. Dorothea Lucaci will not provide you with any kind of medical care, treatment, or diagnosis in relation to the physical health or wellbeing of your body. She is not a substitute for medical or psychological treatment from licensed and registered healthcare professionals, so please seek professional medical advice before making any health decision.

Dorothea Lucaci does not provide medical diagnosis, or consultations related to health, medical, or psychiatric issues. Holistic healing is an alternative healing method, and although there is evidence that holistic and alternative practices are effective in treating physical, mental, emotional and spiritual conditions, the method is considered alternative or complementary by Western health care professionals. There is no guarantee that you will achieve any particular results using the techniques and ideas provided in connection with the services.

The information contained on dorothealucaci.com | dreamingmoondance.com, including ideas, suggestions, techniques, articles, and other materials, is provided to you only as general information. Any information, stories, examples, or testimonials presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of a session with Dorothea Lucaci.

Group Work | Workshops | Events

By booking, attending or participating in a session with Dorothea Lucaci, including viewing this website, you agree to fully release, indemnify, and hold harmless, Dorothea Lucaci and others associated with her, from any claim or liability whatsoever.

By attending group work, workshops, sound baths or events you are demonstrating that you are in good physical health and of sound mind, and do not suffer from any condition that would hinder your participation in any activity with Dorothea Lucaci | Dreaming Moondance. You understand that your participation in all offerings held by Dorothea Lucaci | Dreaming Moondance, her colleagues, contractors, and/or employees are strictly for entertainment purposes, personal growth, or spiritual development and you understand that any personal medical concerns are managed by you under the care of a medical professional.

Your participation in all activities and offerings is confirmation that you are fully responsible for any and all risks, injuries or damages known or unknown without limitation. You assume all responsibilities and obligations with respect to any decisions, advice, conclusions or recommendations made or given during an activity or offering, including without limitation, any decision made or action taken by you in reliance on Dorothea Lucaci.

All information provided in connection with the activities or offerings is intended for educational and inspirational purposes only, for a general audience, and not as specific advice intended for an individual or business. None of the information provided in connection with the services shall be construed to constitute medical, psychological, financial, legal, or other professional advice. We urge you to consult with an appropriate licensed professional if you seek any such advice.Communication

Refunds and Returns

Dorothea Lucaci | Dreaming Moondance respects & appreciation our customers and their rights. We endeavour to act quickly to remedy any product and service issues, to ensure customer satisfaction.

Dorothea Lucaci | Dreaming Moondance will take the time to understand your grievance, or problem encountered with the product or service, and put measures in place to prevent future reoccurrence.

Cancellation Policy:

You may cancel or reschedule your appointment for free up to 24 hours prior to your booked time.

A $40 fee will be charged for canceling 24 hours to 4 hours prior your session time.

If you miss a session a refund can not be issued so please make sure to add your appointment time to your calendar.

Please note that our Square payment systems takes a small fee for cancelations (Below $10AU), and it may take up to a week for refunds to be processed.$40.00 missed appointment fee will be charged, if the appointment was not cancelled at least 24 hours prior to the appointment time.

Service Refunds Policy

Dorothea Lucaci | Dreaming Moondance offers a cancelation option for services, in accordance with ACCC.

A refund or change of service may be issued if the cancelation or change of service is made 24 hours prior to the appointed time of service.

However, if you are late or miss an appointment a refund will not be issued for the service.

Dorothea Lucaci | Dreaming Moondance is not required to provide a refund if you change your mind about the services you engaged.

You can’t cancel a service or contract or get a refund if the problem was outside the control of the provider, or if you:

• changed your mind
• insisted on having a service provided in a particular way, against the provider’s advice
• failed to clearly explain your needs to the provider.

However, you have the right to cancel a service or contract when:

• you were provided with an unacceptable level of care and skill
• the service was unfit for the purpose you asked for
• the service was not delivered within a reasonable time, if there was no agreed end date.

Please keep your proof of purchase (receipt, invoice, etc) as it will be required to process your refund or replacement.

Product Refunds Policy

Dorothea Lucaci | Dreaming Moondance is not required to provide a refund or replacement of any products purchased if you change your mind.

However, you can request a refund or exchange if an item has a major problem.

A major problem is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Please keep your proof of purchase (receipt, invoice, etc) as it will be required to process your refund or replacement.

Loss or Damage of Images

Dorothea Lucaci | Dreaming Moondance shall carry out the job & all services involved with due & professional diligence. Elements that are beyond control include; interruption of service due to faulty material, equipment failure or damage/loss of digital files, unanticipated internet interruptions. In the case of digital file loss, Dorothea Lucaci | Dreaming Moondance & the Client agree that the liability of Dorothea Lucaci | Dreaming Moondance shall be limited to a full or partial refund of any money paid under the contract, which shall be in full & final satisfaction of any damage or loss suffered.

Complaint Resolution

Dorothea Lucaci | Dreaming Moondance will respond to your complaints immediately, in a polite and friendly way.

To remedy the problem Dorothea Lucaci | Dreaming Moondance will:

• Listen to complaint. Thank you for bringing the matter to my attention. Apologize & take ownership where necessary.
• Record details of the complaint and understand exactly what the problem was.
• Discuss options for resolving the problem.
• Ask you what response you are seeking; repair, replacement, reschedule, refund or apology.
• Decide if the request is reasonable, and aim to negotiate an amicable resolution.
• Present a solution within 7 days.
• Give you 30 days in which to respond and accept solution offered.
• Keep you informed of the process, i.e., if there are any delays in resolving your request.

Follow up with you on solution offered.

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