Online Shop, Digital Content & Membership Refund Policy
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Purchase of Digital Products & Content
All digital products, recordings, courses, meditations, memberships, and online content offered through Dorothea Lucaci are protected by copyright law.
When you purchase digital content through the Dorothea Lucaci website or affiliated platforms, you are granted personal, non-transferable access for your own use only. Content may not be copied, shared, reproduced, distributed, or resold without prior written consent.
Refunds & Returns (Digital Content)
Due to the nature of digital products and instant access to downloadable or streamed content, all digital purchases are final sale.
Under Australian Consumer Law, Dorothea Lucaci is not required to provide a refund or replacement if you change your mind, decide the product is no longer suitable, or fail to use the content after purchase.
However, you are entitled to a refund or replacement if the digital content has a major problem.
A major problem includes situations where the product:
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Has a fault that would have prevented someone from purchasing it had they known
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Is significantly different from its description or advertised purpose
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Is unsafe or not fit for its intended use
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Cannot be accessed due to a technical issue that cannot be resolved within a reasonable timeframe
If a major problem is confirmed, you may be entitled to a refund, replacement, or alternative remedy, in accordance with Australian Consumer Law.
Resolving Issues
Dorothea Lucaci deeply respects her clients and their rights.
If you experience an issue with a purchase, we encourage you to contact us promptly.
We will:
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Take the time to understand the issue or concern
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Act in good faith to remedy access or technical issues where possible
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Implement reasonable measures to prevent recurrence
Please retain proof of purchase (receipt, invoice, or confirmation email), as it will be required to process any request for support, refund, or replacement.
Access & Community Conduct
Access to digital content, memberships, and private platforms is granted conditionally.
Dorothea Lucaci reserves the right to suspend or revoke access to any content or community space if a customer engages in:
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Abusive, threatening, or harassing behaviour
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Inappropriate or harmful communication toward others
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Repeated violation of community guidelines or platform boundaries
In such cases, access may be revoked without refund, at Dorothea Lucaci’s discretion.
Loss, Damage & Technical Limitations
Dorothea Lucaci will provide all services and content with due care, skill, and professional diligence.
However, Dorothea Lucaci is not liable for issues beyond reasonable control, including but not limited to:
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Internet outages or service interruptions
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Platform or hosting provider failures
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Device incompatibility
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Unforeseen technical errors
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Loss or corruption of digital files due to third-party systems
In the event of temporary access issues or download difficulties, Dorothea Lucaci and her team will make reasonable efforts to restore access or provide an alternative solution where possible.
Digital File Loss
In the unlikely event of digital file loss or platform migration, Dorothea Lucaci will endeavour to assist clients in restoring access where feasible. However, both parties acknowledge that no liability is assumed for loss of digital files beyond reasonable control.
Contact & Support
If you experience any issues with your purchase or access, please contact us directly at:
We aim to respond within a reasonable timeframe and support you with clarity and care.
Group Work, Workshops, Events & Online Participation Policy
Scope of This Policy
This policy applies to all offerings provided by Dorothea Lucaci, including but not limited to:
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in-person group work, workshops, and sound journeys
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online events, live or recorded
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digital content, courses, memberships, and meditations
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private or group online programs and experiences
By purchasing, accessing, attending, or participating in any offering, you agree to the terms outlined below.
Participation & Assumption of Responsibility
Your participation in any offering is voluntary and undertaken at your own discretion.
By engaging in Dorothea Lucaci’s in-person or online offerings, you agree to release, indemnify, and hold harmless Dorothea Lucaci, and any associated facilitators, contractors, or representatives, from any claims, liabilities, losses, or damages arising from your participation, except where liability cannot be excluded under Australian Consumer Law.
Health, Wellbeing & Personal Responsibility
By participating, you confirm that you are responsible for assessing your own physical, emotional, and mental readiness to engage in the offerings.
All offerings are intended to support personal reflection, relaxation, creative exploration, education, and spiritual or emotional inquiry. They are not a substitute for medical, psychological, or therapeutic care.
If you have any medical, psychological, or mental health conditions, or are under the care of a healthcare professional, you agree that it is your responsibility to seek appropriate professional advice before participating and to manage your wellbeing throughout and after participation.
You agree to modify or discontinue participation at any time if you feel discomfort, distress, or overwhelm.
Nature of the Offerings
All content, events, and experiences offered by Dorothea Lucaci are provided for:
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educational purposes
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personal growth and self-inquiry
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spiritual or creative exploration
No content should be interpreted as medical, psychological, legal, financial, or professional advice. Dorothea Lucaci does not diagnose, treat, cure, or prevent any condition.
Any insights, experiences, or interpretations that arise are individual and subjective.
Online Content & Digital Participation
Participation in online offerings, including digital content and recorded material, carries the same responsibilities as in-person participation.
You acknowledge that:
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Your engagement with online content is self-directed
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You are responsible for how you apply any information or experiences
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Dorothea Lucaci is not responsible for individual outcomes or interpretations
Risk Acknowledgement
You acknowledge that participation in experiential practices — whether in person or online — may involve emotional, psychological, or physical responses.
You voluntarily assume all risks associated with participation, whether known or unknown, and agree that Dorothea Lucaci is not liable for any injury, loss, or damage arising from your participation, except where liability cannot be excluded by law.
Professional Advice Disclaimer
Nothing shared during any offering should be considered a replacement for professional medical, psychological, legal, or financial advice. Participants are encouraged to seek guidance from appropriately licensed professionals for matters specific to their circumstances.
